Refund policy

Refund policy

Thank you for shopping with Pure Tan. We want you to be fully satisfied with your purchase. Please review our return terms below.

Returns Eligibility

We accept returns within 14 days of delivery for eligible products.

To qualify for a return:

• Items must be unused, unopened, sealed, and in original packaging
• Items must be in the same condition received
• Proof of purchase is required (order number or receipt)

For hygiene and safety reasons, we cannot accept returnson opened or used cosmetic products unless faulty.

Customer Responsibility

Customers are responsible for:

• Entering the correct delivery address at checkout
• Monitoring tracking information after dispatch
• Arranging and paying for return postage where applicable

Failed Delivery / Returned to Sender

If an order cannot be delivered due to customer error (including incorrect address details, failure to collect, or refusal of delivery), Royal Mail may return the parcel to us.

Please note:

• Returned parcels can take up to 30 days to arrive back via the courier’s return process.
• Refunds or reshipments can only be processed once the goods are physically received back and inspected.
• Original shipping costs are non-refundable.

How to Return an Item

  1. Package the item securely ensuring eligibility conditions are met.

  2. Send your return to:

Pure Tanning
Leeds Road, Wakefield, WF1 2JL 

  1. Email INFO@Pure-Wellness.net with your order number and tracking number once posted.

Customers are responsible for return shipping unless the item is faulty or incorrect.

We strongly recommend using a tracked service.

Refunds

Once your return is received and inspected:

• You will be notified by email
• Approved refunds are issued to the original payment method within 5–10 working days

If the returned item does not meet eligibility requirements, we will notify you.

Late or Missing Refunds

If your refund has not appeared after 10 working days:

• Check your bank account
• Contact your bank or card provider
• Then contact us at info@puretan.com

 

✅ Agreement to Policy

By placing an order with Pure Tan, customers confirm they have read and agreed to our Shipping Policy and Return & Refund Policy prior to checkout.